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Aquatic Center

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1. What hours will the aquatic center be open?

Please check out our facility hours link on our homepage for the exact hours of the facility and of each individual pool.
Please note that the pools close thirty minutes prior to the building!

2. What are the fees to use the Aquatic Center?

The fees are based on whether you are a town resident or not, what type of membership you would like to purchase or if you just wanted to pay for the day, as well as, particular ages. Please check out our Rates and Fees link on the left side of our home page.

3. Can I swim laps in the morning?

Yes, the Aquatic Center will open at 5:30 each morning Monday through Friday for lap swimming.

4. Will swim lessons be offered at the Aquatic Center?

Yes, swim lessons will be offered frequently throughout the year. Lessons will be held both mornings and evenings Monday through Friday and also on Saturday mornings depending on the season and competitive swim meets.

5. How many laps is a mile?

In the competition pool when swimming 25 yards a mile is equal to 36 laps or 72 lengths, when swimming 50 meters a mile is 16 laps or 32 lengths.

In the leisure pool swimming 20 yards a mile is 44 laps or 88 lengths.

6. Can I bring floats in to use at the Aquatic Center?

There are no floats permitted at the Aquatic Center except on special event nights such as float night.

7. How many pools are at the Christiansburg Aquatic Center?

We have three pools available at the Christiansburg Aquatic Center.

1 Competition Pool
1 Leisure Pool
1 Warm Water Therapy Pool

8. What are the temperatures of the pools?

Leisure Pool: 84 - 86 degrees
Warm Water Therapy Pool: 92 - 94 degrees
Competition Pool: 78 - 81 degrees

9. Are there life jackets available?

Yes, we have a limited number of life jackets available for public use.

10. Is there swim equipment I can use at the pool?

Yes, we have kickboards, and pull buoys for lap swimming only.

11. Who can use the Christiansburg Aquatic Center?

Anyone is welcome to come take a dip in our pools! Come join the fun!

12. Does the Aquatic Center have volunteer opportunities?

Yes, we are currently accepting applications for volunteers. Please fill out an application and send it to the Town Hall. Feel free to contact our volunteer coordinator, Scott Bennett, at 540-381-7665(POOL) for more information. VOLUNTEER APPLICATION!

13. Is the warm water therapy pool be open to the public?

Yes, the therapy pool will be open to the public during certain hours. For a list of these hours please visit the facility hours link on our homepage.

14. How long are the pools?

The competition pool is 50 meters long and 25 yards wide.

The leisure pool is 20 yards.

15. Can I use the diving boards?

Yes, the one and three meter spring boards will be open during specific swimming hours for use by the public. The platforms will not be open to the public

16. How do I become a member of the Aquatic Center?

Stop by the Aquatic Center and our friendly staff will be more than glad to get you a membership set up.

17. How old do I have to be to be left at the Aquatic Center without a guardian?

You must be at least 12 years of age to be at the Aquatic Center without a parent or guardian.

18. I want to come in and just watch my family swim, do I have to pay to get in?

Yes, there will be a "Dry Pass" fee of $2.

19. How do I register for a class or program?

There are a couple options feel free to stop by the facility and our staff will be glad to register you for your class, or try out our online registration done through the Active Network.

20. What forms of payment do you accept?

We accept cash, check, and all major credit cards.

21. What's the height of the diving boards?

The spring boards are 1 meter (3.28 ft) and 3 meter (9.84 ft).

The platforms are 5 meters (16.4 ft), 7.5 meters (24.6 ft), and 10 meters (32.8 ft).

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Building Inspections

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1. What Building Codes do you use?

The Virginia Uniform Statewide Building Code 2006 Edition which is the 2006 ICC Family of Codes with Virginia amendments and the 2005 National Electric Code.

2. What is the ground snow load?

30 psf

3. What is the wind speed for your area?

90 mph

4. What is the Town of Christiansburg footer depth?

24" to bottom of footer from finish grade.

5. How deep must a water line be buried?

A minimum of 30".

6. Can a homeowner take out a building permit?

Yes, but you must sign an affidavit by state law.

7. Can I build my own deck?

Yes, you can pick up a deck guideline booklet at the Town Hall Building Department.

8. Are electrical service disconnects required?

Yes, if the meter base and breaker panel box are NOT back to back.

9. Are two electrical ground rods required for residential electrical service?

Yes and they must be a minimum of 6' apart and the ground wire continuous.

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Engineering

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1. What is the cost to connect to Town water?

The current fee is $2000 per connection for Town residents and $3000 per connection for non-residents.

2. What is the cost to connect to Town sewer?

The current fee is $2000 per connection for Town residents plus $5 per linear foot of lot frontage of the lot being served. and $3000 per connection for non-residents.

3. My septic system is failing. Can I pump my septic tank?

Town code may require you to connect to public sewer. Contact the Town of Christiansburg Engineering Department at (540) 382-6120.

4. I want to dispose of a large amount of items. Will the Town pick these items up?

The Town can pick these items up throughout the year by billing the customer $25 per load plus the land fill tipping fee. However, the Town picks up such items twice yearly, between the first and third Saturday during April and October, and at no charge for Town residents only.

5. Can I set items out for spring and fall pick up even though I do not pay for Town garbage collection service.

Yes, spring and fall cleanup is open to all Town residents.

6. I want to fill my pool for the summer, but do not want to be charged for sewer fees that are levied based on water usage. What can I do?

The Town offers residents a pool meter which counts the number of gallons used to fill your pool, and that quantity will be deducted from the sewer portion of your bill upon return. Please contact Tracy Eyler in the Engineering Department at 382-6120 Ext. 129 and schedule to pick up a pool meter. Meters are available for a 72-hour loan period with a $25 deposit that will be refunded if returned on-time and in working order.

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Human Resources

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1. I recently applied for a position with the Town and have not received a call for interview. Why?

To the extent possible, the Town of Christiansburg utilizes pre-selection committees that review applications independently to formulate a short list from which to gather applicants for interview. Due to the number of applications received and other factors, some positions may take longer to fill, and as such, a longer time to contact candidates.

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Parks and Recreation

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1. How do I become a member of the Christiansburg Recreation Center?

If you are a Town resident, you must provide two proofs of residency. One must be a valid driver's license (or DMV ID card); the second may be a voter registration card, real estate property tax receipt, current lease of property matching the address on DMV ID, or utility bill. We do not accept insurance information, cell phone bills, pay stubs, W-2 or any other information that is not from the DMV or paid on the property.

If you are not a town resident, but own a business in Christiansburg, you must provide a real estate property tax ticket showing that you own the property the business is located at; or provide a valid business license, a lease showing the office space is inside town limits, and a utility bill (the address on all three documents must match). Persons who do not live, own property, or own a business within Christiansburg town limits, may purchase a membership.

For current membership rate information, please call Michelle Trussell at 382-2349.

2. What forms of payment are accepted at the recreation center?

At this time, we only accept checks and exact change.

3. Can I register for a class or program over the telephone?

No. In order to register for a class or program, you must fill out a registration form and pay the registration fee.

4. Are strollers allowed on the walking track?

Yes, strollers will be permitted on the track Monday - Friday from
10:00 a.m.-2:00 p.m. Strollers are only allowed on the inside lane of the track.

5. What is your inclement weather policy?

If Montgomery County Public Schools are closed due to inclement weather, the Christiansburg Recreation Center will not open until 8:00 a.m. and all scheduled programs will be cancelled.
If Montgomery County Public Schools are delayed in the morning due to inclement weather, all programs before 12:00 noon will be cancelled.
If Montgomery County Public Schools are released early due to inclement weather, all programs after 12:00 noon will be cancelled.

6. How old do you have to be to use the fitness rooms?

You must be 17 years or older to enter the fitness rooms unrestricted.
Anyone between the ages of 13-16 years old wishing to use the fitness rooms must have a parental permission form on file at the Christiansburg Recreation Center and must participate in a one time basic instruction course with a Christiansburg Recreation Center Supervisor to become familiar with the equipment and its proper use.

7. Do you provide equipment for the use of the Racquetball Courts?

We provide racquetballs and goggles that can be checked out at the Recreation Supervisor and Equipment Station. Players must provide their own racquets.

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Public Works

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1. When is spring and fall clean up?

Both spring and fall clean up is between the first and third Saturdays during the months of April and October.

**PLEASE NOTE** Fall Cleanup has been suspended in 2010 due to budget constraints. Residents may still dispose of materials in the following ways:

1) Call 382-6120 to schedule a pickup of your materials at a cost of $25 per truckload, plus an additional landfill tipping fee. This service is available year-round

2) Haul the items directly to the Montgomery Regional Solid Waste Authority, located at 555 Authority Dr. (www.mrswa.com)

3) Hold the items until the Annual Spring Cleanup, which is held during the first two weeks of April

We apologize for any inconvenience this may cause. More...

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Treasury

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1. Why did I receive a notice of high water usage?

Please review the following items to help determine possible reasons for high water usage:

• Have you had a leak and fixed it?

If yes, please follow the instructions on the high water notice for a bill adjustment.

• Have you filled a swimming pool and/or using water slide, etc.?

• Have you been watering the lawn, garden, etc.?

• Have you had extra people in the home?

Each adult consumes an average of 4000 gallons of water per billing period.

• Do you have a dripping faucet or showerhead?

• Do you have a toilet leak? Have you heard the toilet running?

Check by flushing the toilet.

Let the tank fill back up.

Turn the shut-off valve underneath tank off.

Make a pencil mark in the tank at the water level.

Leave all day or over night.

Check when you get home or the next morning.

If water level has fallen below the pencil mark, water is leaking at the flapper in the bottom of the tank.

• Check the hot water heater for leaks from the pressure relief valve.

• Check for wet spots on the basement floor or in the crawl space.

• Check for wet soft spots in the yard between the meter and the house.

You must have a permit to fix leaks between the house and the meter.

Get the leak fixed and call us back (540) 382-9519) so we can check the meter readings to ensure the problem has been resolved and get a reading.

Call back to check on the meter reading to see if we determined the leak was resolved.

Provide the Town with a copy of the receipt or a letter stating what the leak was and when it was repaired.

Call the Town back before your bill is due to obtain the adjusted amount on the bill.

2. When are taxes due?

Personal property and real estate tax statements are mailed out by November 1st and are due December 5th. Town taxes are billed annually.

3. I received a tax bill from Montgomery County and the Town of Christiansburg. Do I pay both?

Yes. When you live within the town limits of Christiansburg you are taxed from both town and county.

4. The information on my tax statement is incorrect. What do I do?

We get all of our tax information from Montgomery County Commissioner of Revenue's Office. The Town Treasurer has no authority to make any assessments or adjustments. If you have questions concerning the assessment or information on your tax bill, please contact the Commissioner of Revenue's office at (540) 382-5710.

5. I no longer live in the Town of Christiansburg, why am I getting a tax bill?

If you lived in the Town of Christiansburg January 1st of that tax year, you will be charged taxes for the full year. If you moved before January 1st of that tax year, please call the Montgomery County Commissioner of Revenue's Office at (540) 382-5710.

6. Will there be a late fee if my taxes aren't paid by December 5th?

Yes. A 10% penalty will be charged (based on the tax amount) if not paid by December 5th. Interest will be charged at the rate of 10% per year beginning January 1 of the following year.

Once your personal property taxes become 60 days past due they are subject to an additional $30.00 penalty fee and restrictions on your records at the Department of Motor Vehicles.

7. What is the "Motor Vehicle Licensing Fee" charged on my tax statement?

The Town of Christiansburg used to have Town decals/stickers that you purchased every year to go on your winshield. We no longer have those decal/stickers but now charge a "Motor Vehicle Licensing Fee" for every vehicle that you own in the town limits. This fee of $27.50 is charged along with your personal property taxes for each of your vehicles. If you traded in one vehicle for another the fee will transfer to the new vehicle. If you purchase an additional vehicle not showing on your tax bill, you will need to bring the registration in and pay that fee to the Town Hall.

8. I just moved to the Town of Christiansburg. What do I need to do for tax purposes?

You have thirty days to change your address and information at the Department of Motor Vehicles once you move. It's important to change your address on your driver's license and your vehicle registration to show that you are now in the Town of Christiansburg. Once you have your new registration please bring them to the Treasurer's Office at the Town Hall. There is a Motor Vehicle Licesning Fee of $27.50 for each vehicle you own. Once you have lived in the Town on January 1, you will be taxed for your vehicles. This motor vehicle licensing fee will be charged along with your taxes.

9. We have our real estate tax escrowed through our mortgage company. Why are we being billed?

The Town of Christiansburg only sends out one tax bill. If you are receiving a bill for real estate taxes, that means we are NOT billing your mortgage company. You should forward that bill on to your mortgage company so they can pay from that statement.

10. How much will my utility bill be?

A customer's bill depends on their water usage. A minimum water/sewer/garbage bill is $65.00 for 4,000 gallons or less used over a 60-day period ($13.00 water, $22.00 sewere, $30.00 for garbage pickup). Utility service is billed on a bi-monthly basis.

11. How do I sign up for water/sewer/garbage service?

New customers will need to come to the Treasury Office at the Town Hall located at 100 E. Main St. to fill out an application for service. You will need to bring a valid picture ID or driver's license. Expired driver license's are not accepted. The Town also requires a $50.00 deposit. If same day service is needed, please be at the Town Hall by 3:00 PM.

12. Can I pay my utility bill or taxes online?

Currently the Town can only accept payment by cash, check or money order. You can set up payment if you access your personal bank account by Internet and have a bill pay option through your bank. It is very important that you use your correct 12 digit account number listed on your utility statement or the PID number listed on your tax statement to assure proper application of your payment.

13. What are your hours of operation?

Normal business hours are 8:00 AM to 5:00 PM, Moday through Friday.

14. My garbage was not picked up today. Why not?

Please call the Town office at (540) 382-9519. Additionally, if your garbage pickup day is on a Town observed holiday, your garbage will be picked up on the next business day.

15. Does the Town provide recycling services?

We do not offer curbside recycling; however, we do have recycling drop-off sites. Please call the Town Hall for a list of locations.

16. What happens if the due date for the utility bill is on a weekend or holiday?

The utility bills are always due on the 25th of the billing month. The only exception is if the 25th falls on a weekend or observed holiday, we will accept payment the next business day without penalty.

17. I do not have any water. What could be the problem?

1. Have you paid your utility bill? If you did not pay your bill by the due date, you should have received a reminder. If you bill is not paid by the 10th of the following month, a day is scheduled to disconnect current service for non-payment. If this is your case, the unpaid balance (including penalty) plus a restore fee in the amount of $25.00 must be paid to have services reconnected.

2. If the weather is very cold for several days, you could have frozen water lines. Please call the Town Hall and we can check if the water is frozen at the meter.

3. Sometimes the Town has to work on the main water lines and will disconnect water to a section of residences. Please call the Town Hall to see if we are working on or near your street.

18. I did not receive my water/sewer/garbage bill this month, but received a late notice. Do I still have to pay the penalty?

If payment is not received or postmarked by the due date, a 10% penalty is added to the bill the next day. Bills are mailed from an outsourced printing company in Lynchburg, VA. If you do not receive your bill within the first week of the billing month, please call the Town Hall for your current balance due. We are not responsible for mail delivery. Please contact your local post office.

19. I can't afford to pay my bill. Can I get an extension?

We understand that there are times when a customer has financial difficulty. We accept pledges from several community agencies and churches. We also offer a "one-time only" hardship payment plan. The account holder will need to apply at the Treasurer's Office for this option.

20. My usage seems higher than normal. Could I have a leak?

Water usage is dependent on several factors. Summer usage is usually higher due to watering lawns and gardens, washing cars, and filling pools. Extra people staying in the residence will also contribute to more water usage (more laundry, toilet/shower usage, etc.). The most common problem is the toilet flush valve. To check for a toilet leak, follow the directions below:

1. Flush the toilet and allow the tank to refill.
2. Once the tank is full, turn off the intake valve under the toilet so no more water comes in.
3. Make a pencil mark at the water level inside the tank (not the bowl).
4. Let the toilet sit all day (if you are gone during the day) or overnight. Make sure the toilet is not used during that time.
5. After that period of time, check the water level in the tank. If the water level has dropped below the pencil mark, there is a leak at the flapper seal at the bottom of the tank and it will need to be replaced.

If you have more than one toilet in the residence, you can do the check on all the toilets but one, leaving it free for use, and then check the one after all the others have been checked.

Should you find a leak, do make arrangements for repair as soon as possible. Keep your receipts or invoices as we will need a copy for our records. Contact the Town Hall at (540) 382-9519 to notify us of your leak and/or repair.

21. I want to fill my pool for the summer, but do not want to be charged for sewer fees that are levied based on water usage. What can I do?

The Town offers residents a pool meter which counts the number of gallons used to fill your pool, and that quantity will be deducted from the sewer portion of your bill upon return. Please contact Tracy Eyler in the Engineering Department at 382-6120 Ext. 129 and schedule to pick up a pool meter. Meters are available for a 72-hour loan period with a $25 deposit that will be refunded if returned on-time and in working order.