General Questions

"Where do I go to pay my water bill, town decals, and other monies collected by the Town?"

All payments should be mailed or delivered to the Christiansburg Town Hall is located at 100 East Main Street in downtown Christiansburg.

"My cable bill is incorrect, can the Town correct it?"

The Cable Television and Internet Service utilities are franchised by the Town of Christiansburg, which simply means that those companies are allowed  to conduct business within the Town's Corporate Limits.  Questions regarding your service or billing should be directed to your local cable provider.  The telephone number for Sudden Link is 1-800-972-5757, and Adelphia Cable is 552-3341. 

Garbage Collection/Recycling

"What do I do with large bulky items such as old furniture, appliances, or tree/shrubbery trimmings that I want to discard?  Can I place those out for collection with my regular weekly trash pickup?"

These items will only be collected during the annual Spring and Fall cleanup weeks sponsored by the Town of Christiansburg.  The first two weeks of APRIL and the first two weeks of OCTOBER are (generally) the designated cleanup weeks when we will collect your large items free of charge (including old furniture, appliances [limit of 2], tires [limit of 4], and tree/shrubbery trimmings [no larger than 4" in diameter].  

If you desire a pick-up at other times during the year, the Town charges fees per truckload plus any applicable landfill tipping fees.  Otherwise, please check your water bill statement, the local newspaper, or call our office (382-6128) to verify the dates of the annual clean-up weeks.  

"I am renovating my home and need to have the drywall, lumber, and other construction materials removed.  Will the Town pick that up?"

Construction materials or similar debris are not considered to be typical residential debris, and due to safety precautions, will not be collected by the Town.

"I would like to dispose of some oil-based paint left over from a home project, as well as some used antifreeze and motor oil.  Can this go with my regular trash for pickup?"

Any materials which may be considered toxic or hazardous should NOT be included with your regular trash to be taken to the landfill.  As these materials break down, they release toxins into the ground and groundwater system which could end up in the streams that help feed your water supply.  The Town of Christiansburg, Town of Blacksburg, and Montgomery County host a Hazardous Waste Collection Day each May when you can drop-off your used antifreeze, solvents, chemicals, pesticides, and other hazardous materials free-of-charge.  Save those materials and check the calendar of events to see when the next collection day is scheduled.  Also, there is an Annual Paint Exchange day held in May each year  where residents can bring left-over usable latex-based paints from household projects.  Residents who need paint can pick up the paint donated by other residents free-of-charge.

"Where can I take my recyclable materials, such as bottles, cans, glass, aluminum, and newspapers?"

There are several sites where you can drop off your recycled materials for collection.    Containers are labeled for the following:

Newspapers/Magazine/Catalogs

Commingled containers (glass, aluminum, plastic)

Cardboard

The most centrally located site is at New River Valley Mall, in the parking lot near the New River Primary Care office.  Other sites include:

Food Lion Shopping Center, Roanoke Street

Betty Drive, near the elementary school

Christiansburg Recreation Center (cardboard only)

Other Town Services

When will the leaves be collected in my neighborhood?

Town crews perform leaf pickup by quadrants, typically between the end of October and the beginning of January each year.  For each quadrant, there are two, non-consecutive weeks each year the Town will be collecting in your area.  Specific dates will be announced in the newspaper and on our website. 

*NE Quadrant:  Area between North side of Roanoke St. and East side of N. Franklin St. to North corporate limits.

*NW Quadrant:  Area between west side of N. Franklin St. and North side of West Main Street to North corporate limits.

*SE Quadrant:  Area between East side of S. Franklin St.  & South side of Roanoke St. to top of mountain to South corporate limits.

*SW Quadrant:  Area between South side of W. Main Street & West side of S. Franklin Street to South corporate limits.

What is the Town's snow removal policy?

The Town strives to clear snow/ice from every street as soon as possible, but there is an order to which streets we must concentrate on first.  Depending on the amount of everyday traffic on your street, you may be one of the first streets we get to or one of the last.  The general priorities for snow removal are as follows:

Primary Roads - These are the streets which have the highest daily traffic counts.  These roads include, but are not limited to, Roanoke Street (Rt. 11/U.S 460 - from the Town Hall to the Town limits), North Franklin Street (U.S. 460 Business - from the Town Square to Cambria Street), East and West Main Street (Rt. 11/U.S. 460; Rt. 8 - from the Town Hall to the Town limits), Peppers Ferry Road (Rt. 114 - from U.S. 460 Bypass to the Town limits), and Radford Street (Rt. 11 - From West Main Street to the Town Limits). 

The Virginia Dept. of Transportation (VDOT) handles snow removal on the U.S. 460 Bypass from I-81 to the North Town limits and U.S. 460 Business from Cambria Street to the North Town Limits.

Arterial Streets - These streets contain a high volume of traffic connecting Primary roads and/or  leading to highly populated areas.

Secondary Roads (Subdivision Streets)- These are the roads with the lowest volume of traffic.  Typically, thru streets will be cleared before dead end/cul-de-sac streets

Water and Sewer

"I want to fill my pool for the summer, but do not want to be charged for sewer fees that are levied based on water usage.  What can I do?"

The Town offers residents a pool meter which counts the number of gallons used to fill your pool, and that quantity will be deducted from the sewer portion of your bill upon return.  Please contact Eddie Smith, Public Works Clerk, at 382-6128 and schedule to pick up a pool meter.  Meters are available for a 72-hour loan period with a $25 deposit that will be refunded if returned on-time and in working order.

"There is a new sewer line being constructed in my area.  Am I required to hook on?

You are required to hook on to Town sewer if your new residence/business is built in an area where service is available.

If a new sewer line is being constructed in the area of your existing residence/business, you will be notified when sewer service is available.  Once available, you may continue to use your current septic system until it fails or requires service (pumping septic tank, etc.).  At that time, you are required to connect to Town sewer.