Frequently Asked Questions

The current fee is $3000 per connection for Town residents and $4500 per connection for non-residents.  For more information, see the Engineering Fees page.

The current fee is $3000 per connection for Town residents (plus $5 per linear foot of lot frontage of certain areas being served). For non-residents, the current fee is $4500 per connection.  For more information, see the Engineering Fees page.

Town Code may require you to connect to public sewer. Contact the Town of Christiansburg Engineering Department at (540) 382-6120.

The Town offers residents a pool meter which counts the number of gallons used to fill your pool, and that quantity will be deducted from the sewer portion of your bill upon return. Please contact Debbie Reed or Shana Reed in the Finance Department at 382-9519 and schedule to pick up a pool meter. Meters are available for a 72-hour loan period with a $25 deposit that will be refunded if returned on-time and in working order.

To the extent possible, the Town of Christiansburg utilizes pre-selection committees that review applications independently to formulate a short list from which to gather applicants for interview. Due to the number of applications received and other factors, some positions may take longer to fill, and as such, a longer time to contact candidates. Please check your email for communication from our Human Resources Department.

Job applications are only accepted online, and all open positions can be found on our Career Portal.

If you are a Town resident, you must provide two proofs of residency. One must be a valid driver's license (or DMV ID card); the second may be a voter registration card, real estate property tax receipt, current lease of property matching the address on DMV ID, or utility bill. We do not accept insurance information, cell phone bills, pay stubs, W-2 or any other information that is not from the DMV or paid on the property. 

If you are not a town resident, but own a business in Christiansburg, you must provide a real estate property tax ticket showing that you own the property the business is located at; or provide a valid business license, a lease showing the office space is inside town limits, and a utility bill (the address on all three documents must match). 

Persons who do not live, own property, or own a business within Christiansburg town limits, may purchase a membership. 

The recreation center now accepts checks, credit cards and exact change.

We are now accepting phone registration any time our facility is open. You  are also able to register for our programs online. Please call us if you have trouble setting up your online account.

Yes, strollers will be permitted on the track Monday - Friday from 10 a.m.-2 p.m. Strollers are only allowed on the inside lane of the track.

If the decision is made the day before to close Montgomery County Public Schools in person classes the next day due to inclement weather, the Christiansburg Recreation Center will not open until 8 a.m. and all scheduled programs will be canceled for that date.

If Montgomery County Public Schools are delayed in the morning due to inclement weather, all programs before noon will be canceled for that morning.

If Montgomery County Public Schools are released early due to inclement weather, all programs after noon will be canceled for that afternoon/evening.

If Montgomery County Public Schools after–school activities are canceled, all of our evening programs will be canceled for that evening.

Personal property and real estate tax statements are mailed out by November 1st and are due December 5th. Town taxes are billed annually. 

Supplemental bills as a result of proration are sent out periodically throughout December, January, February, March and April and are due 30 days from the date of the bill.

Yes. When you live within the town limits of Christiansburg you are taxed from both town and county, and now you can pay your taxes with the Town of Christiansburg online at www.christiansburg.org/css.

A customer's bill depends on their water and sewer usage. To view current rates, visit here. Utility service is billed on a monthly basis.

New customers will need to come to the Treasury Office at Town Hall located at 100 E. Main St. to fill out an application for service. You will need to bring a valid picture ID or driver's license. Expired forms of identification are not accepted. The Town also requires a deposit of $50.00 or higher, subject to credit. If you are renting, you will be required to present a lease/rental agreement. If you are purchasing a home, you will need to present a buyer's agreement or closing documents. If same day service is needed, please be at Town Hall by 3 p.m.

The Town accepts utility bill payments online and tax payment online. You can also come to Town Hall (100 East Main Street) and visit Finance to pay in person, at the drop box located to the left of the sliding glass doors at the entrance of Town Hall, or you may mail your payment to 100 E. Main St., Christiansburg, VA 24073.

To pay taxes online, please visit www.christiansburg.org/css.

To pay your utility bill online, please visit www.christiansburg.org/utilitybillpay.

We are also able to accept payments via the following: 

- Visa, Mastercard, and Discover debit/credit cards are accepted for payment, along with cash, checks, and money orders. 

- Payments may be automatically withdrawn from your checking or savings account each month through the Direct Payment Plan. Visit the Billing & Service Office at Christiansburg Town Hall, 100 E. Main Street or www.christiansburg.org/treasury for more information. 

- Payments may also be directly billed to your credit card. Visit our office at the address above for more information. Please also note: It is very important that you use your correct 12 digit account number listed on your utility statement or the PID number listed on your tax statement to assure proper application of your payment.

Please call the Town office at (540) 382-9519. Additionally, if your solid waste pickup day is on a Town observed holiday, please check the News & Announcement portion of the Town website located on the homepage here or view the Town's Facebook page for changes in solid waste collection due to observed holidays.

Yes, curbside recycling services are included in solid waste collection services. Please call Finance to sign up at 540-382-9519.

1. Have you paid your utility bill? If you did not pay your bill by the due date, you should have received a reminder. If your bill is not paid by the 10th of the following month, a day is scheduled to disconnect current service for non-payment. If this is the case, the unpaid balance (including penalty) plus a restore fee in the amount of $25.00 must be paid to have services reconnected. Please be aware, checks are not accepted as a form of payment for re-connection of service (cash, money order, debit or credit cards are accepted). 

2. If the weather is very cold for several days, you could have frozen water lines. Please call the Town Hall and we can check if the water is frozen at the meter. 

3. Sometimes the Town has to work on the main water lines and will disconnect water to a section of residences. Please call the Town Hall to see if we are working on or near your street.

If payment is not received or postmarked by the due date, a 10% penalty is added to the bill the next day. Bills are mailed from an outsourced printing company in Lynchburg, VA. If you do not receive your bill within the first week of the billing month, please call the Town Hall for your current balance due. We are not responsible for mail delivery. Please contact your local post office. You may also pay your bill online at utilitybilling.christiansburg.org/

The Town offers residents a pool meter which counts the number of gallons used to fill your pool, and that quantity will be deducted from the sewer portion of your bill upon return. Please contact Debbie Reed or Shana Reed in the Finance Department at 382-9519 ext. 1149 or ext.1156 and schedule to pick up a pool meter. Meters are available for a 48-hour loan period with a $25 deposit that will be refunded if returned on-time and in working order.

You may also contact Finance to purchase a meter for watering your garden. Please note that garden meters are available for purchase, but pool meters are only available for rent.

The Town can pick these items up throughout the year by billing the customer $25 per load plus the land fill tipping fee. However, the Town picks up such items twice yearly, between the first and third Saturday during April and October, and at no charge for Town residents only.

Please call the Town office at (540) 382-9519. Additionally, if your solid waste pickup day is on a Town observed holiday, please check the News & Announcement portion of the Town website located on the homepage here or view the Town’s Facebook page for changes in solid waste collection due to observed holidays. The Solid Waste Holiday Schedule is here but is subject to change.

Spring and Fall Clean Up takes place during the months of April and October (approximate). Be sure to check the Town website and utility bill inserts for specific dates. Residents may still dispose of materials in the following ways: 1) Call 382-6120 to schedule a pickup of your materials at a cost of $25 per truckload, plus an additional landfill tipping fee. This service is available year-round 2) Haul the items directly to the Montgomery Regional Solid Waste Authority, located at 555 Authority Dr. (www.mrswa.com)

Appalachian Power maintains the majority of streetlights throughout town. If you notice that a street light is not working properly, please note the address of the light, as well as the pole number, if available. Please then report this outage to Appalachian Power online at: www.appalachianpower.com/outages. The Town does maintain the street lights in downtown Christiansburg (with the green poles). Should you notice any of these lights not working properly, please call the Engineering Department at (540) 382-6120 or Public Works at (540) 382-1151.

Please check out our facility hours link on our homepage for the exact hours of the facility and of each individual pool.

The fees are based on whether you are a town resident or not, what type of membership you would like to purchase or if you just wanted to pay for the day, as well as, particular ages. Please check out our Rates and Fees link to view the current rates that apply.

Please check our online schedule which can be located on our front page for lane availability.

Yes, swim lessons will be offered frequently throughout the year. Lessons will be held both mornings and evenings Monday through Friday and also on Saturday mornings depending on the season and competitive swim meets. Visit here to register. View www.cacpool.com for more details.

We have three pools available at the Christiansburg Aquatic Center: 1 Competition Pool, 1 Leisure Pool and 1 Warm Water Therapy Pool.

Leisure Pool: 84 - 86 degrees

Warm Water Therapy Pool: 92 - 96 degrees

Competition Pool: 78 - 81 degrees

Yes, we have a limited number of life jackets available for public use. In addition to life jackets, limited puddle jumpers are available for public use as well.

Yes, the therapy pool area accommodates adults 18 years and older, as well as infants 12 months or younger as long as they are accompanied by an adult. The therapy pool is open to the public during certain hours. For a list of these hours please visit the facility hours link on our homepage. 

Yes, the one meter spring board will be open during specific swimming hours for use by the public. The platforms will not be open to the public except during special events like Tackle the Tower. To view hours, visit this link.

There are a couple options feel free to stop by the facility and our staff will be glad to register you for your class, or try out our online registration done through the Active Network.

Yes, all structures require a building/zoning permit. A plat of the property and a simple drawing showing the proposed location of the building is required when applying for the permit. The plat and drawing allows staff to verify easements and setbacks.

No, there is not a surveyor on staff with the Town. To have your property corners marked, please contact a local engineering/surveying firm. You can also try to locate the property corner markers yourself by consulting your plat and using a metal detector.

Sec. 42-704 of the Town Code provides an allowance for some signage to be displayed without a permit. The amount of signage that can be displayed without a permit depends on the type and size of the sign and the zoning of the property. The sign permit and a sign FAQ sheet are available on the Planning webpage.

Yes, in February 2016, Town Council approved a new urban agriculture ordinance, which grants permits for backyard hens under certain conditions. Owners must meet setback and other requirements to qualify and must pay an annual fee. Permit applications are available online and at Town Hall. Chickens are also allowed in the Town’s agricultural zoning district.

Solid waste collection services includes the Town’s curbside garbage collection service as well as its curbside recycling collection service. All solid waste customers will receive both services for a monthly fee of $23.

Residents who have selected to receive curbside solid waste collection services are enrolled in both garbage and recycling collection services. The monthly fee for curbside solid waste collection is $23. Call the Finance Department at 540-382-9519 to sign up for garbage and recycling, or visit Town Hall at 100 E. Main Street.

No. The services come together as a package. If you register for one service, you must pay for the other. The Town found this is the most cost-effective way to provide the service and make it viable. If curbside recycling was an add-on option and not required, the Town would not be able to provide the service at such a low rate. 

Cancelling your solid waste service will result in cancelling both garbage collection and recycling services. In order to cancel your solid waste service, you may visit the Finance Department on the first floor of Town Hall at 100 E. Main Street or by calling (540) 382-9519 between 8 a.m. and 5 p.m. Monday-Friday. 

If you cancel your service, you will have to haul your trash to the Montgomery Regional Solid Waste Authority Landfill (555 Authority Drive) or to one of the Montgomery County disposal sites located throughout the County. 

You will have to haul your trash to the Montgomery Regional Solid Waste Authority Landfill (555 Authority Drive) or to one of the Montgomery County disposal sites located throughout the County.

View the Garbage Collection Map (PDF) for pickup schedules where you live.

GFL collects recycling every other week and will follow the Town’s regular garbage collection schedule. This means if your garbage is scheduled to be collected on Mondays, your recycling will be picked up every other Monday. View the  Recycling Schedule (PDF) for a complete schedule.

The Town of Christiansburg publishes a yearly collection schedule that is delivered to residents with their utility bills in January. View the Holiday Solid Waste Schedule (PDF) for a complete list of date changes. These dates are subject to change. Please stay up to date with any solid waste collection schedule changes by subscribing to the Town’s Citizen Alert service at www.christiansburg.org/alerts. Also, follow the Town on Facebook at www.facebook.com/CburgVAGov for updates. 

Collection is generally not disrupted due to winter weather, but delays do occasionally occur.

Complete cancellation of solid waste collection due to winter storms is a rare occurrence; but is possible. These situations are dictated by the weather event. In the rare case that garbage collection is canceled, this information will be communicated through local media outlets, social media, Citizens Alerts and on the Town’s website in News and Announcements.

Assistance is available to persons with a verified disability. To request assistance, please call 540-382-9519 or fill out the form below and mail or deliver it to Town Hall (100 E. Main Street).

Garbage Cart Assistance Form (PDF)

Mongtomery County offers ten sites that collect recycling, as well as garbage. All Town residents can visit the following locations:

• Coal Bank Hollow: 200 Coal Bank Hollow Rd., Blacksburg, VA 24060
• Ellett Valley: 910 Luster’s Gate Rd., Blacksburg, VA 24060
• Elliston-Lafayette: 5231 Enterprise Dr., Elliston, VA 24087
• McCoy: 5455 McCoy Rd., McCoy, VA 24111
• Merrimac: 751 Merrimac Rd., Christiansburg, VA 24073
• Plum Creek: 1515 Hornsby Dr., Christiansburg, VA 24073
• Price’s Fork: 4680 Price’s Fork Rd., Blacksburg, VA 24060
• Riner: 1612 Auburn School Dr., Riner, VA 24149
• Rogers: 2750 Pilot Rd., Pilot, VA 24068
• Wayside: 4985 Wayside Dr., Christiansburg, VA 24073

Yes, as of February 1, 2020, all current business customers with Town solid waste collection service will be automatically enrolled in the curbside recycling program along with any new business accounts. 

Residents who have successfully signed up for solid waste collection will receive their carts within 5 business days.

You will select the size of the carts you want to receive when you sign up for solid waste collection. Residents can either choose to receive the large 96-gallon garbage and 96-gallon recycling carts or the small 48-gallon garbage and 65-gallon recycling carts. You may request either size at the time you sign up for solid waste services and additional carts may be given upon request for an additional monthly fee of $23. Customers are encouraged to choose the 96-gallon cart for their solid waste collection. However, the Town understands that the needs of each household vary.

When you sign up for solid waste collection, you do not have to receive the recycling cart if you do not want it, but you will have to pay the $22 monthly fee regardless of if you use the recycling cart. If you do not wish to have a recycling cart, please call Finance at 540-382-9519. 

We allow a one-time cart exchange for free. For example, if you have 96-gallon recycling and garbage carts and would like a 65-gallon recycling cart and a 48-gallon garbage cart, just call our Public Works Department at (540) 382-1151 or our Finance Department at 540-382-9519, and we’ll get the cart switched out for free. 

Garbage Cart Request Form (PDF)

Your carts must be placed either in the street with the wheels against the curb (preferred), at the end of your driveway or on the curb/yard beside of the street. If the placement of your carts in the street will obstruct traffic, then it should instead be placed at the end of your driveway, on the curb or at the edge of your yard beside the street.

Please make sure that the cart is level, the arrows on your cart’s lid points toward the street and your cart is at least three feet from all fixed objects such as mailboxes, trees, street lights or parked vehicles. Please leave a three foot gap between carts placed next to each other.

Please remember that all garbage and recycling must be placed inside of the provided carts to be collected. Any garbage and recycling outside of the containers cannot be loaded by the automated truck. All smaller items in garbage containers need to be placed into a sealed bag. Please note that if the lid on your cart is not closed, any garbage or recycling that falls outside of the cart will not be collected.

Please have your cart placed for pickup by 8 a.m. If you place your cart out later than 8 a.m., your solid waste may not be collected. Garbage and recycling carts need to be removed from the curb by the end of your collection day.

The best place to store your cart is in an indoor area such as a garage or shed. However, you may also store your cart outdoors, to the side or rear of your house.

If your cart is damaged, please call the Public Works Department at 540-382-1151 or our Finance Department at 540-382-9519. A Waste Industries representative will be sent to your residence to repair or replace your cart. The Town is not responsible for carts left unattended. Please note that this service is provided to you, free of charge only if the damage occurred during regular use. If your cart is stolen, you will first need to file a report with the Christiansburg Police Department at 540-382-3131. Then, contact the Public Works Department at 540-382-1151 or our Finance Department at 540-382-9519 for a replacement cart.

No. All recyclables should be loose in your cart.

Milk or juice cartons? No. 

Plastic milk jugs? Yes.
Broth or soup packages? No.
Pizza boxes? Yes, just make sure there are no food solids left in the box.
Plastic bags? No.
Shredded paper? No.
Aluminum foil? No.
Motor oil containers? Yes, as long as the container is empty.
Corrugated cardboard? Yes. Larger boxes may take up more space in your cart, so you can still opt to drop large items off at the drop sites. However, if you can fit it in your cart, that is fine.

You can leave the lids on the containers, as long as the container is empty.

No. If all contents have been removed, you do not need to rinse the container. However, to avoid potentially attracting ants, bees or other insects, you may want to consider cleaning out certain containers. 

No. 

You can recycle plastics #1-2. You cannot recycle plastics #3-7. Please check the number before recycling. 

When it comes to glass, only recycle glass bottles and jars. No broken glass or sharps are allowed.

When it comes to metal, only recycle metal cans. No metal car parts, electronics, cords or wires are allowed.

If you need additional carts, you may purchase additional garbage and recycling service. You will then receive one additional garbage cart and one additional recycling cart for an additional monthly fee of $23. Additional service may be set up by calling 540-382-9519 or by filling out and sending in the Garbage Cart Request Form (PDF).

You can store non-perishable garbage and add it to your garbage the following week.

We encourage all organic (e.g., yard trimmings, etc.) and food waste to be composted or disposed of separately from your garbage. This will conserve valuable landfill space, reduce volume in your cart and further reduce odor.

If you are moving and have a significant volume of trash, you can either call a Town representative at 540-382-1151 to setup a special collection (fees apply) or transport it to the MRSWA landfill (located at 555 Authority Dr.).

The Town of Christiansburg also offers complimentary curbside brush collection to all residential properties within town limits. Collection will take place once a month beginning on the first Monday of the month. Residents must have brush piles placed out by 7 a.m. on the Monday of their collection week. In the event of high brush volume, residents can expect brush collection delays, but crews will continue collection until all routes are complete. Unlike Fall and Spring Cleanup, crews will not visit a residence more than once during the two week period. It’s imperative brush piles are placed out by 7 a.m. on the Monday of your collection week. For additional information about Brush Collection, visit here.

The Town also offers Fall and Spring Clean Up during April and October (approximate). During this time, residents of the Town desiring special trash pick-up must place these materials with their garbage on the regular pick-up day. Special trucks will pick up extra items not appropriate for normal weekly pick-up. While there is no charge for items picked up during spring clean up, there will be a charge assessed for items placed out after this period. For additional information regarding Fall and Spring Clean Up, please visit here.

If high garbage volume becomes a consistent issue, you may need to contact the Town at 540-382-9519 for additional garbage collection service (fee applies).

Items that are too large to fit into the cart may be stored until the fall or spring cleanup period or you may contact the Town at 540-382-9519 to request a special pickup (fees apply).

If you are moving within Town limits, please call the Finance Department at 540-382-9519 to let them know you will be changing addresses. The Public Works Department will be dispatched to pickup up your carts and deliver new ones to your new address, or if your new address already has carts, then those carts will be registered in your name and your old carts will be collected.

If you are unsure your new residence is eligible for Town solid waste collection, please call 540-382-9519 for further guidance.

If you wish to discontinue your solid waste collection service or need to update your address information, please call 540-382-9519.

The areas that are eligible for solid waste collection service are the areas that are currently receiving utility services (water and/or sewer) through the Town and are accessible to a solid waste truck.

Garbage Collection Map (PDF)

Cleaning your cart with water and mild detergent will help prevent odor and keep the cart looking nice. Please note that all ashes are prohibited from being placed into your garbage. Composting ash waste is recommended.

Carts are the property of the Town of Christiansburg and under no circumstance shall they be defaced by means of vandalism, painting, marking and/or all other alterations. Should any such damage be noted by a field operator, the account holder will be notified.

If your cart will not fit inside of your driveway entrance then you may need to shovel an opening into the snow bank where the cart may be placed.

Please do not place your cart on a snow bank unless you have shoveled a level opening in the bank where your garbage can be collected. Your garbage will not be collected if the cart is placed on too uneven a surface because the garbage truck’s mechanical arm may not be able to reach the cart.

Please call the Town office at (540) 382-9519. Additionally, if your solid waste pickup day is on a Town observed holiday, please check the News & Announcement portion of the Town website located on the homepage here or view the Town’s Facebook page for changes in solid waste collection due to observed holidays. The Solid Waste Holiday Schedule is here but is subject to change.

Spring and Fall Clean Up takes place during the months of April and October (approxiamte). Be sure to check the Town website and utility bill inserts for specific dates. Residents may still dispose of materials in the following ways: 1) Call 382-6120 to schedule a pickup of your materials at a cost of $25 per truckload, plus an additional landfill tipping fee. This service is available year-round 2) Haul the items directly to the Montgomery Regional Solid Waste Authority, located at 555 Authority Dr. (www.mrswa.com)

Our interest is in funding independently owned businesses. If you have multiple local partners that share ownership of your business to equal a majority ownership, you would be eligible. However, you must include additional information (name, address and % of ownership). You can attach it with your Receipts for Reimbursement document in “Part D. Documentation” of the application.

You are eligible to apply if you have less than 50 FTEs at all the locations you own within Montgomery County, Blacksburg, and Christiansburg combined.

We have changed our original grant eligibility criteria, and sole proprietors are now eligible for up to $1,000.

If your business has been open for less than one year and you feel like you can make a good case for loss of revenue or income due to Covid, we will still consider your application. However, please attach a description of your situation and the specific impact you have experienced. You can attach it with your Receipts for Reimbursement document in “Part D. Documentation” of the application.

We will use the number of full time equivalent employees (FTEs) listed for February 29, 2020 in section C.6. of your grant application to determine your maximum award eligibility. Please note: You will still need to submit receipts for eligible expenses totaling up to your maximum eligible award in section D. to receive a grant.

We encourage you to submit one single application for your business. If you have additional questions or concerns about submitting one application, please reach out to grants@blacksburg.gov.

No. 

Yes. You will be asked in the application to tell us the amount of this loan. Any funds that you receive through this opportunity must be used for expenses not covered by other federal and state grants or loans.

We would like to see a correlation between any claimed expenses and your Covid response. For something like rent and utilities you could explain how Covid has made it challenging for you to pay these expenses (eg. reduction in regular sales due to the shut-down…). Please make sure items listed in section D.1 match the receipts you intend to upload. We do not need you to include items in D.1 that for which you are not requesting reimbursement.

Any payments regularly made to the Town or County are not eligible for reimbursement, but we can reimburse ‘non-local’ utilities, such as Appalachian Power or Atmos. You can also not request funds to reimburse local taxes of any kind.

Payroll: please submit both a payroll report (such as Excel or Quickbooks) and a bank statement showing that the payroll checks have cleared.

Rent: please submit a receipt from your landlord for the months that are being claimed which includes the amount, your business name, and the address. Alternatively, we would accept a lease document that contains the same information and a copy of a bank statement that shows payment.

Utilities, Insurance, Professional Services: please submit a copy of the bill and a bank statement showing that the payment was made.

Equipment, Inventory purchases, Supplies: please submit an itemized receipt of purchase showing what the purchase is and that it has been paid.

Note: we have been receiving a number of receipts that are blurry or poor quality (taken by phone). Please make sure they are readable before you upload and submit your application.

You can either attach a copy of your Montgomery County registration form or a note confirming that you have already registered your business with Montgomery County. If you are not currently registered, you are still eligible for a grant award if you complete and submit the form before the application’s September 30th due date. Montgomery County will be checking that your business is registered as part of their application review process.

An FTE is the hours worked by one employee on a full-time basis. The concept is used to convert the hours worked by several part-time employees into the hours worked by full-time employees. On an annual basis, an FTE is considered to be 2,080 hours, which is calculated as 8 hours per day or 40 hours per week. To calculate the number of FTEs for February 29th and June 30th:

1. For all fulltime employees, please count each full time employee as 1 FTE.
2. For part-time employees, please add up the total number of hours worked by all part-time employees in the month of February/June, multiply this number by 12, and divide it by 2,080.
3. Add your part-time number of FTEs with your full-time number of FTEs to get your total.

(Total # of full-time staff) + ((Total hours worked by all part-time staff in Feb x 12)/2080) = Total FTEs

Please explain what each of the receipts you intend to attach as “Receipts for Reimbursement” and how this has related to your Covid response. The number of items in D.1. should match the number of receipts and totals on each receipt you include in your “Receipts for Reimbursement” document.

No, we need your W-9.

Please upload a 1040 Schedule C tax form for 2019 in this section.

Launch Christiansburg sponsorships are designed for promotion and marketing during the main 10-week program in the fall. However, businesses may also be included in the program materials for the free mini workshops beginning May 14, 2025. To be included in the mini workshops, please have your sponsorship agreement signed as soon as possible. 

All sponsors will be listed on the following Launch Christiansburg 2025 program materials: program flyer, participant packet, Town of Christiansburg website, and in our social media post announcing the winners at the end of the program.

Sponsors that purchase larger packages will receive extra benefits like invitations to the awards ceremony, opportunities to speak directly to the participants, and more! For more information on what each package includes, view the flyer linked above, or email Miles at mcampbell@christiansburg.org.

Gold, Silver, and Additional Sponsor packages are available. For more information or to become a sponsor, reach out to Miles at mcampbell@christiansburg.org

Most promotional materials for the program will be publicly available through the end of the program in November. However, information published on the website will stay there until the next year’s sponsors are locked in and the page is updated (which may be around March or April timeframe).

The Launch Christiansburg program will be targeted toward all Christiansburg businesses and aspiring entrepreneurs, but marketing will be broad in an attempt to reach a large portion of Christiansburg residents. Sponsors will be included in program flyers and on the Town of Christiansburg’s website.

If local business owners are your ideal customer, a Launch Christiansburg sponsorship is the perfect opportunity to get in front of new and existing business owners who are actively trying to grow their businesses!

We hope to have a class size of 12-16 participants.

Now! You can purchase up until 2 weeks before our first Launch Christiansburg CORE class in September!

The Service Line Discovery Program aims to proactively comply with the U.S. Environmental Protection Agency’s Lead and Copper Rule Revisions (LCRR). The revised rule requires all water systems in the U.S., including the Town, to submit an inventory of the water service lines by Oct. 16, 2024, carry out water sampling, and provide customers with public education materials.

A service line is the underground pipe that connects your home to the water main. Water supplied by the Town enters your home through the service line.

It can typically be seen where it enters your home in the basement or crawl space.

No. A primary purpose of the LCRR is simply to identify the material of all water service lines to enhance customer awareness. Identifying out-of-date materials, including lead, is the first step toward eliminating them from the distribution system.

No. The program does not directly affect the cost of your water bill.

All information can be found on the program webpage at www.christiansburg.org/SLDiscovery.

Lead in drinking water originates from lead-based plumbing materials. Lead can enter drinking water when plumbing materials containing lead corrode over time. These materials include pipes made of lead, lead-based solder used to join copper pipe, and brass faucets. If present, lead service lines are typically the most significant source of lead in the water. In Virginia, these materials are unlikely to be found in homes built after 1979. Service line inventory records show there are no known lead service lines in the Town’s water system. At this time, the Town has not encountered lead service lines in our system through our Service Line Discovery Program.

Our water is carefully treated to minimize the possibility of lead entering the drinking water. Lead occurs in drinking water through leaching from lead-containing pipe, faucets, and solder sometimes found in the plumbing of older buildings. If you’re concerned about lead in drinking water, please contact the Town for more information on how to have your water tested.

The Town has reviewed its records related to service lines and field-verified service line materials at numerous sites throughout the system, following regulatory requirements of the LCRR for inclusion in the inventory. The Town continues to examine and track service line materials throughout the system to meet the inventory submission deadline of October 2024.

Water at the facility operated by the New River Valley Regional Water Authority began experiencing high turbidity numbers the morning of September 28, 2024. It is believed that with the rapid rising of the New River water levels from Hurricane Helene, sediment entered our water treatment facility. The facility was able to treat the water until a combination of high turbidity, low pH and low alkalinity caused the facility to not treat the water properly.  

The NRV Regional Water Authority tests its water daily. The facility has online instrumentation that measures water quality parameters continuously. Samples are pulled throughout the treatment process and tested to confirm online instrumentation. Other additional tests are performed on a routine basis (daily, twice a day, and every 2 hours, respectively.) for other water quality parameters. On average, over 60 tests are performed daily on the Authority’s water in addition to the online instrumentation continuously measuring water quality parameters.

Turbidity is a term used in water treatment to best describe water quality and water clarity. Turbidity relates to the cloudiness or haziness of water. According to the VDH New River Health District, turbidity does not mean bacteria are in the water supply. The VDH New River Health District conducts regular surveillance watching for any increase in illness in our community suggesting bacteria in the water supply. At this time, the New River Health District is not seeing illness related to the New River Valley Regional Water Authority’s water supply.

The Virginia Department of Health Office of Drinking Water (VDH-ODW) continues to closely monitor our water supply and the water testing that is being conducted by the New River Valley Regional Water Authority, as well as all the Towns of Blacksburg and Christiansburg, Virginia Tech and the Montgomery County Public Service Authority. While the boil water notice is in effect for cooking and consumption, the water is safe for showering, bathing, cleaning, and washing clothes or washing dishes by hand or with a dishwasher.

In short, the reason we are on a boil water notice and some of our neighboring localities are not is based on two things:

1. The impact of the storm and the amount of debris concentrated near the area of the New River where we source our water, and
2. The flooding affected the New River Valley Regional Water Authority’s treatment capacity, which had a direct impact on providing adequate supply.

The boil water notice will continue at least through Oct. 12 or 13.

The New River Valley Regional Water Authority has been working diligently around the clock to restore normal operations in the wake of Hurricane Helene. All water samples tested since October 1 at the water treatment facility demonstrate water quality meets or exceeds Virginia Department of Health - Office of Drinking Water (VDH-ODW) requirements. However, water quality tests throughout the entire water distribution and storage systems must pass established VDH-ODW standards before the boil water notice can be lifted.

The next step is to flush all local systems. That process will begin upstream in the Town of Christiansburg, continuing downstream in the Town of Blacksburg, Virginia Tech, and then Montgomery County. We anticipate that sequential process began on October 3.

In addition to flushing each system, per VDH-ODW requirements water storage tanks must be disinfected before final samples can be taken. To ensure continuous water capacity throughout the process, the disinfection of tanks must be staggered. In other words, all the tanks cannot be drained, cleaned and disinfected at the same time. This process takes a minimum of 74 hours per tank, which means the boil water notice will continue at least Oct. 12 or 13.

While flushing takes place, water customers may experience discoloration in their water but they should simply follow the boil water notice for cooking and consumption. Again, the water is safe for showering, bathing, cleaning, and washing clothes or washing dishes by hand or with a dishwasher.

Citizens who have signed up to receive alerts through the Citizens Alert system will be notified per their communication preference (phone, text, email, etc.) In addition, information will be shared with local media outlets, on social media and on the websites of the Towns of Blacksburg and Christiansburg, Virginia Tech and Montgomery County.

As part of ongoing efforts, the Authority performs rigorous testing of water quality on a daily basis to ensure compliance with all Virginia Department of Health – Office of Drinking Water (VDH-ODW) requirements.

The Authority uses online instrumentation to continuously monitor water quality parameters, and additional tests are performed at various points throughout the treatment process to verify the accuracy of these measurements. Various tests are conducted daily, twice per day and some every two hours.  On average, more than 60 water quality tests are conducted each day, supplementing the continuous monitoring from online instrumentation. 

The Authority has a separate in-house laboratory that is certified by the Commonwealth of Virginia through the Division of Consolidated Laboratory Services (DCLS).  In the lab, an average of 135 bacteriological tests are performed each month on the water treated at the facility and at specific site locations throughout Christiansburg, Blacksburg, Montgomery County, and Virginia Tech.  These test results are reported to VDH-ODW so they can monitor the performance of the system per treatment requirements established by the United States Environmental Protection Agency (USEPA). 

View the Authority’s water treatment process for more information. 

Before the current boil water notice can be lifted, the New River Valley Regional Water Authority will conduct between 150 to 200 dedicated water sample tests across the regional system. These tests will focus on ensuring all water quality parameters meet safety standards and confirm the absence of any harmful contaminants.  In the coming days, dozens of tests will be carried out in the water distribution systems and storage facilities across the Authority’s service area.  These tests are critical to ensure the safety of the entire water system.

The New River Valley Regional Water Authority is committed to transparency and will make ongoing water testing data publicly available.  These test results will be posted on the New River Valley Water Authority’s website at https://nrvwater.org. Community members are encouraged to review these results as ongoing work continues to ensure the safety of our water supply.

The Boil Water Notice remains in effect.  We thank the public for their patience and cooperation during this period and offer assurance we are taking every prudent step possible to provide fully safe drinking water.

For further information or questions, please contact the New River Valley Regional Water Authority.

The water is safe for showering, bathing, cleaning, and washing clothes or washing dishes by hand or with a dishwasher.

Bathing/Showering

There is no need to boil water for bathing or showering. Adults, teens, and older children, can shower or bathe, though they should avoid getting water in the mouth or swallowing the water. Infants and toddlers should be sponge bathed. No special soaps are necessary.

Special note: However, care should be taken to prevent water from getting into deep open or post-surgical wounds. Consult your physician or health care provider for wound care instructions.

Washing dishes by hand or with a dishwasher

You do not need to boil your water prior to using it to wash your dishes. You can wash your dishes with hot tap water using anti-bacterial soap. The Virginia Health Department states you can use your tap water to wash and rinse the dishes as you normally would using hot water. Or, you can choose to add a tablespoon of household bleach such as Clorox to a sink full of warm tap water and soak the rinsed dishes in the water for at least one minute. After you wash the dishes, allow dishes and utensils to air dry completely before reuse.

If you use an electric dishwasher, but be sure to use it with its heating elements turned on. If your dishwasher reaches a final rinse temperature of at least 150 degrees Fahrenheit (66 degrees Celsius) or if it has a sanitizing cycle option, it is generally safe to use. If you are unsure if your dishwasher has these features, after a washing cycle, you may rinse your dishes in a sink full of warm tap water with a tablespoon of bleach added and air dry completely for extra precaution. 

Coffee and other hot beverages
You will need to heat your water to boiling (212 Degrees Fahrenheit) for at least a minute prior to consuming it.

Source: https://www.vdh.virginia.gov/drinking-water/boil-water-faqs/

Per the New River Valley Regional Water Authority, water that was treated up to when the boil water notice was issued met the regulations. However, water that was working its way to the system as the boil water notice was issued did not meet the regulations. Per the New River Valley Regional Water Authority, it takes time for the water to make its way out into the system, which is why they issued the boil water notice when they did out of an abundance of caution for our community’s public health and safety.

The boil water notice issued by the New River Valley Regional Water Authority applies to their customers. The New River Valley Regional Water Authority supplies water to the Town of Blacksburg, the Town of Christiansburg, Virginia Tech, and the Montgomery County Public Service Authority. If you own a private well and have questions about your water supply, please contact the Montgomery County Health Department at contactnrhd@vdh.virginia.gov or 540-585-3300.

Follow these instructions to flush the water throughout your home, restaurant, place of business or other location once an advisory has been lifted.

1. Run outside taps for approximately 10 minutes to bring fresh water from the water main to the property.
2. If you have any cartridge filtration systems treating the water coming into the house, replace the filter(s) before consuming.
3. If you have a water softener treating the water coming into the house, perform a regeneration/backwash cycle to bring fresh water from the property to the treatment system.
4. Run all cold-water faucets in your home for one minute to bring fresh water from the property or treatment systems into the cold-water plumbing inside the house.
   Start at the faucet closest to the connection of the water line into the house and proceed to faucets on lower levels of the house and then upper levels of the house.
5. Clean any aerators on faucets.
6. Run the hot water in a tub for 10 minutes to replace water in the hot water heater.